AllTails Business Terms

Version 1 · effective from 6 November 2026

At a glance

• AllTails is a marketplace for animal services. You present your services, clients book and pay, and you provide the service under your own contract with each client. We provide the platform, the tools and the payment flow.
• No subscription, no set-up fee. A business account, its team and its locations are free. We earn a fee on each booking paid through AllTails - currently 8% of the price, at least 1 € - set out in Annex 1. Bookings paid on site carry no fee.
• Each booking keeps the fee it was made with. A later change of your rate never reaches a booking already made.
• Online money is held until the service has taken place, then paid to your Stripe account and out to your bank every Monday. Packages and events' deposits are paid to you at once.
• Clients are protected, and so are you. A client who cancels within your free cancellation period gets a full refund; after it, or if they do not turn up, the money is yours. Whatever you decline or cancel is refunded to the client in full.
• Refunds you cause cost you Stripe's fee, and money paid out to you and later refunded is owed back to us.
• Your clients' data: for their bookings you are an independent controller; for what you keep in your own tools on AllTails, we process it for you under the Data Processing Agreement in Annex 2.
• If we ever need to restrict or close your account, we tell you why, and except in serious cases we give you 30 days' notice. You can freeze or close your business yourself at any time.
• We tell you about changes to these terms at least 15 days in advance.

1. Who we are and what these terms cover

AllTails (alltails.eu and our apps) is operated by:

AllTails, self-employed professional - software developer 3-ta Street, 9150 General Kantardzhievo, Bulgaria UIC / BULSTAT: 181662614 · VAT ID: BG8070040914 hello@alltails.eu

In these terms, "AllTails", "we", "us" and "our" mean the operator above, and "you" means the business that offers services on AllTails, acting through its owner.

These terms are a contract between you and us about your use of AllTails as a business. You accept them when you create a business in the organization creator, ticking the box for these terms. The person who ticks it confirms that they may bind the business.

These terms consist of the main text and two annexes: Annex 1 - Fees and Annex 2 - Data Processing Agreement. As a person with an AllTails account, the owner and every team member also accept the AllTails Terms of Service, which govern their own use of AllTails. Where the two say something different about a business's use of AllTails, these Business Terms apply.

These terms are written to comply with Regulation (EU) 2019/1150 on fairness and transparency for business users of online intermediation services.

2. Words we use

• Business - you: the company, self-employed professional or private individual offering services on AllTails.
• Owner - the account that founded the business, and that manages it.
• Team member - a person the owner has invited to the business's team, who provides services and uses the panel.
• Client - a person who books your services through AllTails.
• Service - what you offer through AllTails: a session, a period (a rental, daycare or a stay), a package of sessions, or a place at an event.
• Booking - a client's reservation of a service, from the moment it is submitted.
• Online payment - a payment a client makes through AllTails, processed by Stripe.
• On-site payment - a payment a client makes to you directly, outside AllTails.
• Fee - our fee for a booking, as set out in Annex 1.
• Panel - the business's part of AllTails, where you and your team manage your business.

3. Who may offer services on AllTails

You may offer services on AllTails if:

• you are a company, a self-employed professional, or a private individual of at least 18 offering services occasionally;
• you are established in a country where AllTails operates - currently the member states of the European Union and Norway;
• you offer services related to animals, in the service categories AllTails provides;
• you may lawfully provide those services where you provide them, and hold any registration, licence, qualification or insurance the law requires for them.

Trader or not. You tell us truthfully whether you act as a trader (a company or a self-employed professional, offering services as part of your business) or as a private individual, and keep it up to date. We show clients which you are, because EU consumer law applies differently in each case. If you act as a trader, you are responsible for meeting the obligations of consumer law towards your clients, including the information you give them before they book and their right of withdrawal where it applies.

4. Your business account and your team

The owner

The owner manages the business: its profile, services, prices, calendar, settings, payouts, fees and documents. The owner needs a verified e-mail address to found a business. One person may own up to ten businesses.

Your team

The owner may invite team members by e-mail. A team member may provide services and use the panel within their role; some screens - including payouts, fees, finances, settings and the services list - are the owner's only, and team members see no money figures.

You are responsible for your team. You make sure each team member is who they say they are, may provide the services they are assigned to, follows these terms, and keeps clients' data confidential. Anything done in the panel by a team member is done on your behalf.

The owner may remove a team member at any time, except while they still have bookings ahead; those need to be moved to someone else or cancelled first.

Team members' own profiles. Each team member has a public business card that they fill in themselves, and a reputation from the reviews of the services they provided, which belongs to them and follows them to every business they work for.

Keeping your account safe

Keep the owner's and team members' sign-in details secret, and tell us at once at hello@alltails.eu if you think someone has got access to your panel.

5. Setting up and publishing your profile

Before your business is published, you complete the launch checklist on the panel's dashboard: your business card, team, locations (or service at clients' places or online), services, calendar, and:

• Invoicing details - who invoices (a company or an individual), the legal name, the registration number, the address, and your VAT status and rate. Keep them accurate: we use them for our invoices to you and for Stripe.
• Your own terms and privacy policy, each as a PDF (section 7).
• Stripe - to accept online payments, you open a Stripe account through AllTails (section 10).

Once the checklist is complete, you choose your public address and publish your profile. A published profile can be found in search and booked.

While your business is a draft, you can delete it for good from the dashboard, as long as it has no bookings.

6. What you offer and how you describe it

Your listing must be true, complete and up to date. In particular:

• describe each service accurately: what it includes, how long it takes, where it takes place, who may take part, and any requirements (for example vaccinations or a minimum level);
• show prices including VAT where you charge VAT, in your business's currency, with nothing added at the service that the client did not agree to;
• show only qualifications, certificates and achievements that you or your team members actually hold;
• use only photos, texts and logos you have the right to use;
• keep your calendar accurate, so that clients can book only times you will honour.

Translations. You may write your texts in several languages. You are responsible for every language version.

Questions before booking. You may ask clients questions before they book, from our catalogue and your own. Ask only what you need to provide the service safely and well. Do not ask about people's health unless you need it for the service, and then only where the question asks for the client's explicit consent.

7. Your contracts with clients

Each booking is a contract between you and the client. You are responsible for providing the service as booked, with due care, safely and in line with the law. We are not a party to that contract.

Your terms and privacy policy. You upload your own terms and privacy policy as PDFs. Clients accept your terms, and confirm they have read your privacy policy, before they book; each new version you upload is shown to them before their next booking, and the version they accepted is recorded. Your documents are your responsibility and must comply with the law. They may add to these terms and to the AllTails Terms of Service, but they may not take away from clients anything those terms give them - in particular the cancellation policy you chose for the service, the full refund when you decline or cancel, and the way online payments are held, refunded and paid out. Where they conflict, the AllTails terms apply to the booking.

Event terms. For an event, you may also set its own terms, which clients accept at every sign-up.

Invoices to clients. You issue invoices and receipts to your clients as your law requires - for bookings, packages, deposits and corrections - in your own accounting system, and may upload them to the booking. AllTails does not issue invoices for your services, and does not calculate or collect VAT or other taxes on them.

Taxes. You are responsible for declaring and paying all taxes on your income from AllTails.

8. Bookings, answers and your calendar

How bookings are confirmed

You decide, for each block of your calendar, how bookings in it are confirmed:

• Instant - a booking is confirmed as soon as it is made (and paid, if paid online). You do not need to accept it.
• With approval - you accept or decline each booking, or propose another time.
• Request - the client sends an inquiry, and you send a quote with a deadline for the client's answer.

You may also work without automatic times, with working hours only, so that every booking is a request.

Answering on time

A booking waiting for your answer gives you 24 hours, or until its start if sooner. If you do not answer in time, it lapses and the client is refunded in full (and Stripe's fee on that refund is yours - section 11). Please answer on time: your response time and acceptance rate are part of your statistics.

You may decline a booking with approval or a request; it costs you nothing. Instead of declining, you may propose another time, optionally at another price; the client has 24 hours to accept.

Changing a confirmed booking

• Another time. You may ask the client to move a confirmed booking, or move it definitively if you have a good reason, such as illness. A client whose booking you move definitively gets a new free cancellation period of at least 24 hours.
• A higher price. You may ask for a higher price before the service starts, if the booking does not fit the service booked - with a reason the client reads. If the client declines or does not answer within 24 hours, the booking is cancelled with a full refund; asked of a confirmed booking, that refund's Stripe fee is yours.
• A different team member. You may assign a booking to another team member who provides the service.

Bookings you enter yourself

You may enter bookings for your own clients - for example after a phone call. You confirm that the client has agreed to the booking and that you may give us their name, e-mail address and phone number. We e-mail the client about the booking and create an account for them so that they can see it. A booking you enter and that is paid on site carries no fee; one paid online carries your ordinary fee.

Your calendar

Applying a calendar template creates bookable times up to 60 days ahead. Times, services, locations and team members that bookings hold cannot be removed from under them. You may block time off - an absence - and connect a Google Calendar so that your other appointments keep times busy; check that the connection works, because we cannot guarantee another service's data.

9. Cancellations, no-shows and disputes

Your cancellation policy

You choose a cancellation policy for each service:

Each booking keeps the policy shown when it was made. For events, you choose among their own policies: no refund, a refund until the payment is due, or until 48 hours before the start.

• A client cancels within the free period: the booking is cancelled and refunded in full. This costs you nothing, and no fee is charged.
• A client cancels later: the booking is cancelled late. The online payment is paid to you at once, less the fee.
• On site: a client who cancels late or does not turn up pays nothing through AllTails; we cannot charge them.

When you cancel

You may cancel a booking - for example because of illness, weather or safety. Whatever you decline or cancel is refunded to the client in full, including an event's deposit (unless you take a client off an event's list keeping the deposit, where the event's rules allow it). If the booking was paid online, Stripe's fee on the refund is yours (section 11). Please cancel only for a good reason and as early as possible: frequent cancellations harm clients and may lead us to act under section 21.

After the service

From the start of a service until 24 hours after its end, the booking asks both sides how it went.

• The client confirms that it took place: the booking is completed, and the money is paid to you at once.
• You confirm that it took place: on a booking paid online, the booking then waits for the client or for the end of that period; on a booking paid on site, it is completed at once.
• Nobody acts: the booking is completed 24 hours after its end, and the money is paid to you.
• The client did not turn up: you may mark it as a no-show. The money is paid to you at once, less the fee. Mark a no-show only if it is true. A client who disputes it may write to us, and we look at it as we would a dispute.

Disputes

On a booking paid online, a client may report a problem within that period. The money then stays with us until we decide. We ask both of you for your side and any evidence - messages, photos, documents; please answer within the time we ask, usually 5 working days. We decide only what happens to the money we hold - we either pay it to you or refund it to the client in full - and tell you our decision and why. Our decision does not prevent you or the client from going to court.

Chargebacks

If a client's bank reverses a payment (a chargeback), the money is frozen while the bank decides, and we may ask you for evidence to answer it. If a chargeback of a payment already paid out to you is lost because the service was not provided as booked, or because you did not give us the evidence we asked for, we may recover the amount from you (section 11).

10. Payments and payouts

Stripe

Online payments and payouts are provided by Stripe. To accept them, you open a Stripe account through AllTails and complete Stripe's verification of your identity, business and bank account. By opening it, you accept the [Stripe Connected Account Agreement](https://stripe.com/connect-account/legal), which includes the [Stripe Services Agreement](https://stripe.com/legal/ssa). You authorise us to share with Stripe the information about your business and your bookings that it needs, and to give Stripe instructions on your account - payments, transfers, refunds and the payout schedule - as these terms describe. Stripe may refuse or restrict an account under its own rules; while yours is restricted, clients cannot pay you online.

You are the merchant. Every online payment is made on your behalf, and your name appears on the client's statement.

We collect payments for you

You appoint us as your limited agent to accept payments from clients on your behalf. A client's payment to us discharges their obligation to pay you for that booking, as if they had paid you directly. We pay you what we collect for you, as described below, less our fee and any amounts you owe us.

When you are paid

We hold online payments only as long as Stripe allows - which is why times can be booked at most 60 days ahead, and online payment is unavailable for a booking that would be paid out more than 90 days after it was paid.

Payouts to your bank are made automatically every Monday, whatever the amount. You may also pay out your available balance by hand from Finances, from 50 € (or its equivalent). Payouts are free.

On-site payments

You may switch on on-site payment in Settings; it is off by default and never available for online meetings. When a client pays you on site:

• the money goes to you directly, and we take no part in the payment, its refunds or any dispute about it;
• no fee is charged;
• the client gets no free-cancellation promise from us, and we cannot charge a client who cancels late or does not turn up;
• once the service has taken place, the booking reads as paid.

Tap to Pay

Where available in the AllTails app, you may take a client's contactless card payment on your phone with Stripe's Tap to Pay, under Apple's or Google's terms and Stripe's. A Tap to Pay payment is paid to you at once, less the fee.

Currency

All amounts are in your business's currency. If your Stripe account is in another currency, Stripe converts the payout at its own rate.

11. Refunds of money already paid out, and amounts you owe us

Stripe's fee on a refund you cause

Stripe keeps its processing fee when a payment is refunded. When the refund is your doing, that fee is yours: when you cancel a paid booking, block a client and so cancel their paid bookings, freeze your business, let a paid booking lapse without an answer, refund a package, or ask a higher price of a confirmed booking which the client then declines or does not answer. It is never yours when you decline a booking, nor when the client cancels.

We charge Stripe's actual fee, never an estimate - nothing at all if the payment was only blocked on the client's card and not yet taken. We show it to you before you cancel, and take it off your next payout.

Money paid out and then refunded

Amounts paid out to you and later refunded to the client - in particular deposits, packages, Tap to Pay payments, payments for a cancelled event, and payments refunded after a dispute or a lost chargeback - are owed to us. We may:

1. take them off your future payouts; 2. reverse part of an earlier transfer to your Stripe account; 3. have Stripe collect them from the bank account linked to your Stripe account, which you authorise by accepting these terms.

If we have not recovered an amount in this way within 180 days, you pay it to us within 14 days of our written request.

Set-off

We may set off any amount you owe us under these terms against amounts we owe you. We show every amount we take off, and why, on Settlements.

12. Our fees

Using AllTails is free: a business account, its team, its locations and its tools cost nothing, and there is no mandatory subscription. We charge a fee on each booking paid through AllTails, as set out in Annex 1.

• The fee is fixed when the booking is made, from the rule that applies to your business at that moment, and frozen on the booking. A later change of your rate - up or down - never reaches a booking already made. If the price of a booking changes (a quote, a new price, an accepted higher price), the amount follows it under the same rule.
• The fee is included in what the client pays. It is taken off the payment before it is paid to you. You see it, with its rate, on every booking and on Settlements.
• No fee is charged on a booking refunded in full, nor on a booking paid on site (except a Tap to Pay payment).
• Individual rates. We may agree an individual rate with a business - for example for beta testers or for a referral - for a fixed period. Your current rate, its source and its end are shown on Settlements.
• Invoices. We issue you one invoice a month for the fees of the month before, in its first week, available on Settlements.

13. Boost and paid placement

You may promote one day - today or tomorrow - while it still has free time and your Stripe account is connected. For that day:

• your business is shown above businesses that are not promoted in search, for searches with no date or for that date, but only for searches it matches;
• your card is labelled "Promoted", and your free times that day are highlighted on the booking screen;
• a booking made for that day while the promotion runs carries twice your fee rule (Annex 1), and can be paid online only.

You may switch a promotion off at any time; bookings already made through it keep their fee. The doubled fee applies only to bookings clients make themselves for a promoted day - never to bookings you enter yourself, packages or events.

14. Discount codes and referrals

Your own codes. You may create discount codes for your services and choose whether they are offered to everyone. A discount from your own code is yours: the client pays less, and the fee is taken on what the client paid.

AllTails' codes. We give clients codes of our own - welcome codes, referral rewards, campaign codes. We pay for those discounts ourselves: you are paid as if there were no code, and the fee is taken on the full price. You are not shown that a client used one of our codes.

Referring businesses. You may invite another business with your business's referral code. A business that uses it when founding its first business gets a reduced fee for its first 30 days; you get a reduction of your fee for 30 days once it has its first completed booking paid online, extended by 30 days for each further one. The current values are in Annex 1. A referral to a business you own, or a referral by an owner of their own business, does not count.

We may cancel any code, reward or reduction obtained in breach of these terms.

15. Search ranking

Search shows only services that match what the client asked for: the category, the way the service is provided (online, at the client's place or at your location), the area, and, if given, words, a date, a species and a language. Clients' blocks and your own blocks hide a business from that client.

Within that, we order results by these main parameters, in this order of importance:

1. Promotion ("Boost") - a promoted business ranks above all others for its day (section 13). This is the only parameter that can be paid for. 2. Free time on the date the client asked for, if any. 3. How well your services match the client's words - a match on a service's search tags counts more than a partial match on a name. 4. Distance from the place searched to your nearest matching location. 5. Your grade from reviews, weighted by the number of reviews.

Where these are equal, businesses are ordered by name. Keeping your calendar open, your services and search tags accurate, and your clients satisfied are the ways to improve your position. Apart from Boost, no payment, fee rate or individual arrangement affects your ranking.

16. Reviews

Clients may review a booking they completed, within 10 days of its end. Reviews are public, count towards your business's grade and towards the reputation of the team member who provided the service. You cannot reply to, edit or remove reviews.

You may not offer or give anything - money, a discount, a free service - in exchange for a review or a particular grade, ask a client to change a review, write reviews of your own business or a competitor's, or block a client to avoid a review. Blocking a client does not end their right to review a booking already completed.

Reporting a review. The owner may report a review that breaks the rules (for example one that is offensive, false, not about this service, or contains personal data). We look at it, and remove a review that breaks our rules or the law. We do not tell the author who reported it.

17. Client data and data protection

For the bookings clients make with you, you and we are each an independent controller of the client's personal data. We pass you what you need for the booking: the client's name, e-mail address, phone number and photo, the participants' details, the answers to your questions, the client's message, and the visit address for services at the client's place. You may use this data only to provide and manage the booking and your relationship with the client, in line with your privacy policy and the law. You may not use it to send advertising without the client's consent, sell it, or pass it on to anyone who does not need it for the service.

For what you keep in your own tools on AllTails - your client list, notes, visit records, progress records, visit templates, session materials and the clients of bookings you enter yourself - we process the data on your behalf, under the Data Processing Agreement in Annex 2, which forms part of these terms.

When a client deletes their account, we tell you. Delete or anonymise what you keep about them outside AllTails, unless the law requires you to keep it, and answer any request they send you directly.

Animals' histories are the clients'. You see your own visits and what a client shares with you; a client may stop sharing at any time. Do not keep a copy of what was shared longer than you need it.

You keep clients' data confidential, protect your devices and accounts, and tell us at once at privacy@alltails.eu if you learn of a breach of security affecting data on AllTails.

18. Data we give you and data we keep

What you have access to:

• your bookings, with the client and participant data described in section 17, the chat with each client, and everything sent in sessions;
• your client list, with each client's visits, cancellations and amounts paid to you;
• your finances: payments, refunds, payouts and an export for your accountant;
• your statistics: visits to your profile, how clients found you, your bookings, response time and decline rate, and comparisons with the market in aggregate - shown only when enough businesses and bookings stand behind them for no single business to be identifiable.

What we keep and how we use it. We keep the data generated on AllTails - about bookings, searches, visits and payments - to run and improve AllTails, to prevent fraud, to meet our legal obligations and to produce statistics. We do not share your business's own data, or the data of your clients, with other businesses. We do not sell data. Aggregated, anonymous data about the market may be shown to all businesses, as above.

After your account ends, you can no longer reach this data in the panel. Before then, you can download your finances export; on request, we send you a copy of the data you entered on AllTails.

19. Your content and intellectual property

You keep the rights to your content - texts, photos, videos, logos, documents. You give us a free, non-exclusive licence, for as long as your content is on AllTails, to store, reproduce, adapt (for example resize and translate), display and transmit it in order to run AllTails and to show and promote your profile and services, including in search engines and in AllTails' own presentations of the service. You confirm that you have the rights needed for this, including the consent of the people shown in your photos.

AllTails, its software, design and brand belong to us. You may use our name and logo only to tell people that you are on AllTails, as we provide them.

20. Rules of conduct and prohibited services

You may not:

• offer services that are illegal where you provide them, or that you are not allowed to provide;
• sell, breed for sale or give away animals through AllTails;
• give false information about your business, your team, your qualifications or your services;
• create profiles for businesses you do not represent, or several profiles for the same business to gain an advantage;
• ask a client who booked through AllTails to cancel and pay you outside AllTails in order to avoid our fee;
• harass, threaten, insult or discriminate against clients or anyone else;
• misuse clients' data, or contact clients for anything other than their bookings and your relationship with them, without their consent;
• manipulate reviews, rankings or statistics, or misuse codes, referrals or promotions;
• collect data from AllTails by automated means, test or break its security, or use it in a way that disrupts it for others.

Animal welfare and safety come first. If you believe an animal or a person is at risk at a service, you may refuse or stop the service. If you learn of a serious risk on AllTails, tell us.

21. Restriction, suspension and termination

What we may do

If you break these terms or the law, harm clients or animals, or there are signs of fraud, we may:

• restrict your business - for example remove a service or a piece of content, or limit your visibility in search, or turn off online payments;
• suspend your business - hide it from search and stop new bookings - for as long as needed to clear the matter up;
• terminate these terms and close your business account.

How we do it

• Before or when we restrict or suspend your business, we tell you, on a durable medium (by e-mail), what we decided and why, referring to the facts and to the rule broken.
• Before we terminate, we give you 30 days' notice, with the reasons.
• We may act without notice only where the law requires it, where you have repeatedly broken these terms, or where there is a serious risk to clients, animals or the platform - for example fraud or a danger to safety. We still tell you the reasons.
• You may respond at any time, through our complaints process (section 24). If you clear the matter up, we lift the restriction or suspension without delay.

What happens to bookings

When your business is suspended or closed, bookings ahead are cancelled with a full refund to clients, unless we agree otherwise with you. Money already earned is paid out to you, less amounts you owe us and any amount we must hold for an open dispute or chargeback.

Ending by you

You may end these terms at any time by freezing your business and asking for it to be deleted (section 22), or, while it is a draft, by deleting it.

22. Freezing or closing your business

Freezing. The owner may freeze a published business from Settings, for example for a break. Every booking ahead is cancelled with a full refund (and Stripe's fee on those refunds is yours - section 11), the business leaves search and its profile, and the panel becomes read-only - past bookings, finances, statistics, clients and reviews stay available, and money already earned is still paid out. You may unfreeze it at any time; cancelled bookings stay cancelled.

Deleting. A frozen business may ask to be deleted. These terms then end, and we delete the business's data within 30 days, except what we must keep by law - in particular our accounting records - and what we need for an open dispute, a chargeback or an amount you owe us. Reviews of your business, and team members' reputations, remain as they are.

Ending these terms does not affect amounts owed between us, nor the clauses that by their nature continue - in particular sections 11, 17, 23 and 26 and Annex 2.

23. Liability and indemnity

Your services are your responsibility. You are responsible for your services, your team, your premises, your equipment and the animals in your care, and for any damage caused by them. You must hold any insurance the law requires for your services; we strongly recommend third-party liability insurance covering the services you offer.

You indemnify us against claims by clients or anyone else, and against fines and reasonable costs, arising from your services, your content, your breach of these terms or the law, or your taxes - except to the extent they are caused by us.

Our liability. We run AllTails with due care. We do not guarantee that it is always available or free of errors, nor any number of bookings or income. To the extent the law allows:

• we are not liable for lost profits, lost bookings or indirect damage;
• our total liability to you in any 12 months is limited to the fees you paid us in the 12 months before the event giving rise to it, or 100 €, whichever is higher.

These limits do not apply to death or personal injury caused by our negligence, to damage caused intentionally or through gross negligence, or to any liability the law does not allow us to limit.

We are not liable for a failure caused by events outside our reasonable control - for example an outage of Stripe, Google Cloud or the internet.

24. Complaints and mediation

Our complaints process

You can complain to us, free of charge, about anything to do with AllTails: a technical problem, a payment or payout, a fee, a moderation decision, a restriction, suspension or termination, or how we have applied these terms. Write through the contact page or to hello@alltails.eu, saying who you are, what happened and what you would like us to do.

We acknowledge your complaint, consider it with due care, in proportion to its importance and complexity, and tell you our answer and reasons within 14 days - or, in a complex case, let you know when you will have it. Someone other than the person who took a disputed decision looks at it where possible. You can complain about a decision within 6 months of being told about it.

Mediation

If our complaints process does not settle a dispute, we are willing to try to settle it through mediation, in good faith, with a mediator we agree on together - for example a mediator registered with the Bulgarian Ministry of Justice. Mediation is voluntary, does not prevent either of us from going to court, and its costs are shared in a reasonable proportion.

25. Changes to these terms

We may change these terms - for example when we add a feature, change our fees, or when the law changes. We tell you about every change by e-mail at least 15 days before it takes effect, with what is changing. If a change requires you to adapt your business significantly, we give you longer.

If you do not agree with a change, you may end these terms before it takes effect, free of charge, by freezing your business and asking for it to be deleted (section 22). A change of the fee rules never reaches a booking already made.

We may make a change at shorter notice only where the law requires it, or to protect people or animals from an unforeseen and immediate danger, or the platform from fraud or abuse.

Previous versions of these terms, with what changed, are in "Change history", under Documents at the bottom of each page.

26. Final provisions

• Law. These terms are governed by Bulgarian law.
• Courts. Disputes that cannot be settled under section 24 are decided by the competent court in Varna, Bulgaria, unless the law gives you the right to go to another court.
• Transfer. AllTails is to be run by a company in future. We may transfer these terms to a company that takes over AllTails, provided your rights under them are not reduced; we tell you at least 15 days in advance. You may not transfer these terms without our written consent.
• Independent parties. These terms do not create an employment relationship, partnership or joint venture between you and us. Except for accepting payments on your behalf (section 10), neither of us acts for the other.
• Notices. We send you notices by e-mail to the owner's address and in the panel. You send them to hello@alltails.eu.
• Severability. If any part of these terms is found invalid, the rest remains in force.
• No parity clause. You are free to offer your services elsewhere, including at other prices or on other terms.
• Languages. These terms are published in Polish, Bulgarian and English. All language versions have the same content.

Annex 1 - Fees

Current values. A change of these values is a change of these terms (section 25), announced at least 15 days in advance, and never reaches a booking already made.

The fee on a booking

• What the fee is taken on. The price of the booking - or, with your own discount code, the price after the discount. With an AllTails code, the full price (section 14).
• The fee includes everything: our service, the payment processing by Stripe and VAT, where VAT is due. Nothing is added on top.
• The minimum of 1 € applies once per booking - a package and an event booking count as one booking. In another currency, it is converted at the European Central Bank's rate and rounded up to a whole unit (for example 5 zł). The fee is never more than the price.
• Boost doubles the percentage of the rule that would otherwise apply, up to 100%; the minimum is not doubled.
• Late cancellations and no-shows carry the fee on the amount paid to you.

Reductions

Where several rules could apply, the order is: an individual or referral rate, then the standard rate; a referrer's reduction is then taken off it, never below 0; then Boost.

Costs passed on to you

Invoices and VAT

We invoice our fees monthly. Our fee includes VAT where VAT is due under EU VAT rules; each invoice shows how VAT applies to it. If our VAT position changes, the fee stays the same.

Annex 2 - Data Processing Agreement

This agreement forms part of the AllTails Business Terms and meets Article 28 of the General Data Protection Regulation (GDPR). In it, you are the controller and we are the processor.

1. Subject matter and duration

We process personal data on your behalf when you store it in your own tools on AllTails: your client list and its notes; visit records, session cards and materials, progress records and visit templates; collaboration notes; and the clients and participants of bookings you enter yourself. We process it for as long as you use AllTails, and delete it as point 9 says.

This agreement does not cover data you and we each hold as independent controllers - in particular the bookings clients make with you (section 17 of the Business Terms) - nor data Stripe processes for its own purposes.

2. Nature and purpose

Storing, organizing, displaying, transmitting to the people you choose (your team, your clients) and deleting the data, only to provide you with the tools of AllTails.

3. Types of data and data subjects

• Data subjects: your clients, the people taking part in their bookings (including children, where a parent adds them), and your team members.
• Types of data: names and contact details; animals' details and histories as your clients share them; notes, observations, progress values, photos, videos and documents about sessions; and anything else you choose to write or upload.
• Do not store special categories of data (such as health data about people) unless you need it and have a legal basis for it.

4. Your instructions

We process the data only on your documented instructions - which are these terms and what you do in the panel - unless the law requires otherwise, in which case we tell you first unless the law forbids it. If we believe an instruction breaks data protection law, we tell you.

5. Confidentiality and security

Everyone who processes the data for us is bound to confidentiality. We apply appropriate technical and organizational measures, including: encryption in transit; access only through our server, which checks each request against the person's permissions; files served only to people allowed to see them; metadata removed from uploaded photos, videos and PDFs where possible; storage in the European Union; backups kept up to 30 days; and access by us only where needed to run the service or to help you.

6. Sub-processors

You give us a general authorisation to use sub-processors. Those we use today are listed in section 6 of our Privacy Policy: Google Cloud / Firebase (Ireland; data stored in the EU), Resend (USA, for e-mail) and Geoapify (Germany, for addresses and maps). We tell you at least 15 days before we add or replace a sub-processor; you may object on reasonable data protection grounds, and if we cannot resolve the objection, you may end the Business Terms before the change. We bind every sub-processor to the same data protection obligations, and remain responsible for them.

7. Transfers outside the EEA

Where a sub-processor processes data outside the European Economic Area, the transfer relies on an adequacy decision of the European Commission (such as the EU-US Data Privacy Framework) or on the Standard Contractual Clauses.

8. Assistance and breaches

• We help you, as far as we reasonably can, to answer requests from data subjects (access, rectification, erasure, restriction, portability, objection). If a data subject asks us about data we process for you, we pass the request on to you.
• We help you with security, data protection impact assessments and consultations with supervisory authorities, taking into account the information available to us.
• We tell you without undue delay, and where possible within 48 hours, after we become aware of a personal data breach affecting the data, with the information you need to meet your own obligations.

9. Deletion

When your business is deleted, we delete the data within 30 days, and it disappears from backups when they expire, unless the law requires us to keep it. You can export what you need before then (section 18 of the Business Terms).

10. Information and audits

We make available to you the information needed to show that we meet this agreement, and allow and contribute to audits, including inspections, by you or an auditor you appoint who is bound to confidentiality, on reasonable notice.

11. Liability

Each of us is liable under this agreement as Article 82 GDPR provides. Section 23 of the Business Terms applies as far as the law allows.

AllTails · UIC / BULSTAT 181662614 · VAT ID BG8070040914 hello@alltails.eu