Help

AllTails is a platform where owners of dogs, cats, horses and other animals find and book specialists: trainers and behaviourists, physiotherapists, groomers, nutritionists, pet sitters and horse riding services, and can also rent venues. In one place you book and pay, talk to the specialist, get recommendations after the visit and keep your animal's whole history.

No. AllTails is free for pet owners - you pay only for the service you book, at the price the business sets.

No. You can book as a guest - you give your name, e-mail and phone in the summary. After booking you get an e-mail with a link that creates an account in a minute, so your bookings, chat and your pet's history are in one place.

Search for a service by category and place, pick a business and click “Book” next to a service. Choose the place, the time and who takes part, answer a few questions and confirm. You will find the booking under Bookings.

Some times are confirmed at once. For others the business accepts your request, usually within 24 hours. You send an inquiry when the business first gives you a price or a time - you pay only once you accept its proposal.

You get a notification. On the booking screen you accept the proposal or decline it - you have 24 hours. If you decline, the booking is cancelled and anything you paid comes back in full.

Cancel it on the booking screen. When you paid online, the refund is full until the time shown under the booking button - 24, 48 or 72 hours before the service, depending on its policy. After that the service counts as used. When the business cancels, you always get a full refund.

Yes, if the service allows it - you choose the pets when booking. The price may be per pet or per booking, as the business has set it.

Online - by card, Apple Pay, Google Pay, and BLIK for prices in zloty - on Stripe's secure payment page. Some businesses also let you pay on site. We never see or store your card details.

We hold an online payment until the service is over. The business gets the money when you confirm the service took place, or automatically 24 hours after it ends if you report no problem.

On the booking screen, in the “How did it go?” card, choose “Problem” and describe what happened - you can do this until 24 hours after the service ends. We hold the business's payout, look into it and answer you on the Contact page.

You pay the business directly and AllTails does not handle the money. Such a booking has no payment protection - refunds and any disputes are between you and the business.

Under Pets click “+” and give the name, species, breed, date of birth and sex. You can add a photo, microchip and passport numbers, vaccinations, parasite protection and medication - we remind you when something is due.

Your pet's timeline: visits that took place, with the specialists' notes and progress, and your own events - a vet visit, test results, X-rays or a competition, for example.

Only you, by default. A business sees its own visits and the entries you share with it using the share icon. You can withdraw a share at any time.

In a new event add the “Results” section and type the values in, or choose “Read from PDF” to copy them from the lab's file. We read the PDF on our own server, without artificial intelligence. A scan or a photo you can copy with your own AI assistant.

Open the Chat tab on the business's profile, or write from the booking screen. All your conversations are under the chat icon in the header.

In your notifications open “Notification settings” and switch on push notifications. There you also choose what you get e-mails about. On an iPhone, add AllTails to your Home Screen first.

After the service is completed, the booking screen shows a “Rate the service” card - you have 10 days. You can also leave the business a private suggestion nobody else sees.

Our database and files are in the European Union, and we remove location data from photos. Who sees your data and why is described in the privacy policy.

Write to us through the contact form, choosing the topic “Privacy and my data” - we will deal with it within a month.

In the sign-in window choose “Forgot password” and give your account's e-mail - we send a link to set a new password.

Create an account, confirm your e-mail and choose “Create a business”. The creator asks for your country, languages, types of services and invoicing details - the same for one person and for a larger team.

There is no subscription and no start-up fee. We take a commission on bookings paid online, and payments on site carry no commission. The current rates are on the For specialists page.

On the Dashboard you go through the launch checklist: business card, team, locations, services, schedule, and documents and payments. When everything is ready, choose your profile's address and click “Publish profile!”.

Under Services pick a group and click “+”. You set the name, description, length, places with a price for each, team members, who takes part and the cancellation policy - 24, 48 or 72 hours.

A package is several meetings at one price - a plain one, such as “5 × training”, or a themed one, a named series of meetings with a description. The client buys it with the first booking and pays for all of it at once.

In Locations you add your places and switch on online meetings or visits at the client's - with a starting point and a radius that are never public. You can also hide a place's exact address, so clients see only the area.

Yes. For each group of services you pick questions from a ready catalogue or add your own - about each pet or rider. You see the answers in the booking. Do not ask about people's health unless it is needed to provide the service safely.

In Schedule draw a weekly pattern of blocks - days, hours, places, people and services - and click “Save and create times” to apply it to the dates you choose. You change a single day on the “Your calendar” tab.

Every block in the schedule has its mode: automatic - the client books at once, manual - you accept the request within 24 hours, or inquiry - you first give a price or a time.

Yes. In “Change mode” choose “Without automatic times” and give your working hours - every booking is then an inquiry for the time the client picks.

Under Bookings - those waiting for your decision are at the top. You accept, decline, propose another time or price, or cancel. A decline or a cancellation by the business always means a full refund for the client.

Click “Add booking” on the Dashboard or under Bookings - after a phone call, for example. Give the client's details and they get an e-mail about the booking with a link to their account.

On the booking screen, in the “How did it go?” card, choose “Problem” and “The client did not turn up”. When they paid online, the money comes to you at once.

A shared notebook for the visit: materials and a checklist before it, cards from the visit itself, the pet's progress, and a summary and homework for the client. The client sees what you prepare for them; your notes stay private.

Save an element, a page or a whole session as a template in “Visit templates” and load it on the next booking. You can also assign a template to a service - every new booking of it starts from it.

Under Progress you add your own measures - a number with a unit, a 0-100 slider or a text - and record a value at every visit. The history shows a chart and a table, and the client sees their pet's progress.

In Settings fill in your invoicing details and go through verification with Stripe, our payment partner, which checks your identity and payout account. Until then clients cannot pay online.

Money from online bookings reaches your balance once the service is over, and it is paid out to your bank automatically every Monday. In Finances you can also pay out the available balance earlier, from 50 €.

Yes, if you switch on “Accept payment on site” in Settings. Remember that such a client can cancel at the last moment at no cost, and AllTails then handles neither the money nor disputes.

Under Team invite them by e-mail. Every team member has their own business card, and their review ratings follow them to every business they work for.

The whole team sees the conversations with clients. In a team of more than one, each conversation has one person leading it, and others can take it over. You can set chat hours and propose the client's next meeting straight from the conversation.

Boost shows your business at the top of search results for today or tomorrow, marked “Promoted”. The commission on bookings for that day is higher - details on the For specialists page.

In “Discount codes” you create your own codes - public ones appear on your profile and in search results. A discount from your own code also lowers the amount the commission is taken on.

Yes. In “Recommend AllTails” you find your code - for every business you refer, you get a lower commission for 30 days.